Spam Queues

The Spam Queues section allows administrators to review and manage messages filtered by the server's spam protection system.

Depending on the filtering result, messages may appear in different queues where administrators can review them, perform actions, or adjust sender permissions.

Spam Queues option in WebAdmin navigation
Figure 1. Spam Queues option in the WebAdmin navigation.
Spam Queues main interface
Figure 2. Spam Queues main view.

Spam Queues Step 1

The left-side panel provides access to the following queues:

  • Quarantine – Messages classified as suspicious or spam and held for review before delivery.
  • Whitelist – Explicitly allowed senders. Messages from these senders may bypass certain spam checks.
  • Blacklist – Blocked senders. Messages from these senders are rejected or filtered according to server rules.

Filtering Messages Step 2

Use the filter fields at the top of the page to narrow the list of displayed entries:

  • Filter sender – Filters entries by the sender's email address.
  • Filter owner – Filters by the message recipient (account owner).
  • Filter domain – Filters entries by the sending domain.

Click Filter results to apply the selected criteria.

Message List Step 3

The list displays entries depending on the selected queue. Typical columns include Sender, Subject, Date, Owner, and Domain. Available columns may vary depending on the selected queue.

Managing Entries

Use the Select action menu to perform operations on selected items. Available actions depend on the selected queue.

Action Description
Select action Applies an operation to selected items (for example Delete, Deliver, Whitelist, or Blacklist), depending on the selected queue.
Add Allows administrators to manually add entries to the Whitelist or Blacklist.

Quarantine Step 4

In the Quarantine tab, you can manage messages awaiting action. Select one or more messages and click Select action to apply an available operation (for example Deliver, Delete, Blacklist, or Whitelist).

Quarantine tab in Spam Queues
Figure 3. Quarantine tab.
If a user does not have permissions to manage other accounts, the Owner and Domain columns may contain only the user's own account data, and filtering may be limited (for example to the Sender field only).

Whitelist Step 5

In the Whitelist tab, you can manage allowed senders. Select one or more entries and click Select action to apply an operation (for example Delete or Blacklist).

Whitelist tab in Spam Queues
Figure 4. Whitelist tab.

Add a new sender to the Whitelist

  1. Click Add.
  2. Enter the sender email address.
  3. Enter the owner (recipient) email address.
  4. Click Save.

Blacklist Step 6

In the Blacklist tab, you can manage blocked senders. Select one or more entries and click Select action to apply an operation (for example Delete).

You can filter blacklist entries by sender, owner (recipient), or sending domain.

Blacklist tab in Spam Queues
Figure 5. Blacklist tab.

Add a sender to the Blacklist

  1. Click Add.
  2. Enter the sender email address.
  3. Enter the owner (recipient) email address.
  4. Click Save.

Next steps

Explore related sections:

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